HP 3 year Pickup & Return Notebook Only Service
SKU: UK707E
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Features
- Remote problem diagnosis and telephone support
- Offsite support and materials
- Return shipment
- Shipment to the HP designated repair center
Your choice of shipment options. Send your hardware to the HP designated repair center, deliver it in person or arrange for pickup—choose the service with the shipment option that works best for you. Reliable, lower-cost alternative to onsite support for products in non-critical business or home environments. Reliable offsite repair. Enjoy expertise and experienced offsite service for quick and affordable repairs on the technology you use to run your business. Support you can count on. Know that your hardware will be good as new as soon as possible thanks to our knowledgeable expertise and efficient service and support.
| Coverage | Any product previously repaired by an unauthorized technician or user Accessories purchased in addition to the base unit, such as docking stations and port replicators All standard accessories included with the HP base unit part number and all HP supplied internal components such as HP Jetdirect cards, memory, and CD-ROM drives are covered under this service. Non-HP devices Not covered under this service are items such as, but not limited to, the following: |
| Service Features | The three-business-day turnaround time is not available for all geographic locations and may be longer outside metropolitan areas. •Pickup by HP: An HP authorized courier will pick up the defective product at the Customer's location if the pick-up location is within the geographic location where the service will be provided, and deliver it to the HP designated repair center. It is the Customer's responsibility to appropriately package and prepare the product for courier pickup. Service requests must be received before 12:00 p.m. local time to activate same-day pickup. All other service requests will be scheduled for next-business-day pickup. Accidental damage protection does not cover theft, loss, damage caused by a vehicle accident or act of God, normal wear, consumables, intentional acts of damage, or other exclusions, as detailed in the ''Service limitations'' section. Major parts replacement is subject to certain limitations as detailed in the ''Service limitations'' section. We won’t waste your time. Once we receive your hardware, we’ll get to work and send it back your way within 3 business days[1] for eligible products and locations. Stay right where you are—we’ll fix your issues or provide replacement hardware and send it directly to you via an HP authorized courier. Return shipping, materials and parts are all included. |
| Shelf life | •Computer monitor screen imperfections, including but not limited to 'burn-in' and missing pixels, caused by normal use and operation of the product •Damage to product(s) whose serial numbers are removed or altered •Damage or equipment failure that is covered by manufacturer’s warranty, recall, or factory bulletins •Damage caused during the Customer's shipment of the covered product to or from another location •Reckless, abusive, willful, or intentional conduct associated with handling and use of the product. If protective items such as covers, carrying cases or pouches, etc. were provided or made available for use with the covered product, it is expected that the Customer will continually use these product accessories for protection against damage to the covered product. •Exposure to weather conditions or environmental conditions that are outside of HP specifications; exposure to hazardous (including bio-hazardous) materials; operator negligence; misuse; mishandling; improper electrical power supply; unauthorized repairs or attempts to repair; improper and unauthorized equipment modifications, attachments, or installation. •Vandalism; animal or insect damage or infestation; defective batteries; battery leakage; lack of manufacturer-specified maintenance; or improper maintenance (including the use of inappropriate cleansers) •Error in product design, construction, programming, or instructions Abuse is defined as the intentional non-utilization of protective items during product use, or the treatment of the product(s) that has been purchased for use in a harmful, injurious, or offensive manner that may result in its damage. Any resultant damage from this type of treatment is NOT covered by this accidental damage protection service feature •Any and all pre-existing conditions that occurred (i.e., took place) prior to the date of purchase of the HP Care Pack service •Product obsolescence Eligibility for purchase of the accidental damage protection (ADP) service feature requires the product to be covered by a factory warranty or a warranty extension service with coverage duration equal to or longer than the accidental damage protection service. The accidental damage protection service feature provides protection for sudden and unforeseen accidental damage from handling, provided such damage occurred in the course of regular use. It does not provide protection against damage due to: •Normal wear and tear, change in color, texture, or finish; gradual deterioration, rust, dust, or corrosion Exclusions to the accidental damage protection service feature option The accidental damage protection service feature does not cover the following: •Damage to hardware, software, media, data, etc., stemming from causes including, but not limited to viruses, application programs, network programs, upgrades, formatting of any kind, databases, files, drivers, source code, object code, proprietary data, any support, configuration, installation, or reinstallation of any software or data; or use of damaged or defective media •Fire, a vehicular or homeowner’s accident (in cases in which said accident is covered by an insurance policy or other product warranty), act of nature (including, without limitation, floods), or any other peril originating from outside the product •Police action, undeclared or declared war, nuclear incident, or terrorism •Maintenance, repair, or replacement necessitated by loss or damage resulting from any cause other than normal use, storage and operation of the product in accordance with the manufacturer’s specifications and owner’s manual •Any equipment relocated outside the country of purchase and not covered by an HP Care Pack service that includes travel accidental damage protection •Theft, loss, mysterious disappearance, or misplacement •Data loss or corruption; business interruptions •Fraud (including, but not limited to, incorrect, misleading, erroneous, or incomplete disclosure of how the equipment was damaged to the Customer's adjudicator, the servicer or HP) •Accidental or other damage to the product that is cosmetic in nature, meaning damage that does not impact operation and functioning of the computer Activities such as, but not limited to, the following are excluded from this service: •Backup, recovery, and support of the operating system, other software, and data •Troubleshooting for interconnectivity or compatibility problems •Services required due to failure of the Customer to incorporate any system fix, repair, patch, or modification provided to the Customer by HP •Services that, in the opinion of HP, are required due to unauthorized attempts by non-HP personnel to install, repair, maintain, or modify hardware, firmware, or software •Services that, in the opinion of HP, are required due to improper treatment or use of the product •User preventive maintenance |
| SKU | UK707E |
| Model # | UK707E |
| Brand | HP |
| Shipping Weight | 0.1000kg |
| Shipping Width | 0.010m |
| Shipping Height | 0.010m |
| Shipping Length | 0.010m |
| Unit Of Measure | ea |
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